Solving playback issues

[kssupermex2020]

I have an Roku ultra, 1 4k express, 2 TCL Roku tvs....all for the last 6 months have been having problems, restarting in the middle of a show, game whatever...I live in two different citys and have done everything except factory resets...what is going on in 2025? The Ultra 4802X , software version 14.5.4 just updated on 3/27/25 and is really giving me fits...Just restarts anytime it wants..Is there a bug in latest software? TCL tv's are junk, but do the same thing , but in a different city. All Rokus are checked daily for updates, I have cleared cached, unplugged, reset routers a millions times, unplugged.....WTH is going on with a once reliable ROKU setup? 

[RokuEmmanuel-D]

Hey, @kssupermex2020.

Thanks for reporting this!

You mentioned you have tried clearing the cache on the Roku devices, do you mean restarting it? 

Still, crashing? Help us investigate by providing the details below:

• Device ID and Serial Number (It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)

Please keep us posted!

Roku Community Team

[kssupermex2020]

Used online method of using remote to clear cache, also reset routers at different locations routinely and manually checked software updates daily. When I leave down for 4 days I actually unplug power to Ultra due to in the past when I owned Ultras, they seem to get a little warm, and if I do not use them for days, I figured it best to be safe. When I do power up, I check for updates ASAP. My Ultra is hardwired and runs HDMI to TV, power is directly into an outlet for Roku. 

ROKU has restarted 3 x in last 2 days, so frustrating when in middle of a game and last few seconds..."what timing it has"!!!

Device ID: SODA24279U89

ID: 89-127-720

THANK YOU

[RokuEmmanuel-D]

Thanks for the details, @kssupermex2020!

We’ve shared this with the team to look into it some more. Thanks again for your help with this!

Please stay tuned for more updates!

Roku Community Team

[RokuEmmanuel-D]

Hey, @kssupermex2020.

Could you please clarify what devices are affected by this issue? Are you only experiencing this on your Roku Ultra or on your other Roku devices, too? 

Please get back to us soon. 

Thanks,
Roku Community Team

[kssupermex2020]

Just my Ultra at this time in my main city.