Solving playback issues

[beccareeee]

i have not been able to access the unlocked free shows on the NBC app for a few weeks now. Is this a regional dispute issue? The zip code listed (84189) with the error code is not my local zipcode attached to my roku. I have deleted and reinstalled the app on 1 of the 2 tvs. I can watch the free shows on my laptop so I dismissed it being an internet issue.

[JWS9518]

It sounds like the IP address has been blacklisted for some reason or another.

Try logging out of the app and logging back in and see if that helps.

It may be possible that there is a local licensing dispute in your area as well, I would check that.

You could also try refreshing your modem's IP by unplugging the modem for a couple minutes or asking your provider to refresh to a new IP. 

Sometimes IP's get blacklisted from a previous user and it takes a while for it to fall off the numerous blacklists out there.

[Amyw717]

this error happened back in 2023 and Roku took seven months to fix it. It’s ridiculous that I cannot watch my local baseball or basketball games on the app when I’m paying for it on my cable channel. Roku needs to fix this!

I’m also including some links to the previous tickets

https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserM... 

[Amyw717]

I can’t believe two years later I’m back here again with the same ridiculous error. Roku, you need to fix this quicker than seven months like last time. I am unable to play local live content on my Roku device. Yes it’s updated. Yes I have tried deleting the app and restarting the app. This is the same error code that was happening back in 2023! I can watch other live content, but not my athletics or King’s games. This is ridiculous. You need to fix this. I’m going to include as much information as I can below. 

also including a link to the thread from 2023 when it was finally resolved. Somebody fixed this!

Also, your drop-down wouldn’t let me pick the right Roku device

CloudpathErrorRetransUserMVPDBlacklisted

Your Device: Roku Premiere

Device OS: 14.1.4-7709

Device Model #: 3920X

Support ID: 3976865433

Model 3920X - Roku Premiere

Serial number YHOOGA512359

Software version 14.1

Uptime 51 days 2 hours 58 minutes

Roku support roku.com/support

Device ID K450DG512359

Software version: 14.1.4

Build: 7709

https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserM... 

[Amyw717]

I don’t understand why my first post was marked as spam. I’m trying to get help. This issue happened in 2023 and took seven weeks to be resolved. Please don’t take as long this time!

Error Code: CloudpathErrorRetransUserMVPDBlacklisted

	Your Device: Roku Premiere
	Device OS: 14.1.4-7709
	Device Model #: 3920X
	Support ID: 3976865433

Model	3920X - Roku Premiere
Serial number	YHOOGA512359
Software version	14.1
Uptime	51 days 2 hours 58 minutes
Roku support	roku.com/support
Device ID	K450DG512359

Software version: 14.1.4

Build: 7709

 This is a link to the previous ticket from two years ago.

lastly, my Roku device was not listed on the drop-down below. My model is listed above in the content of my ticket

https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserM... 

[Amyw717]

I tried opening up my own tickets for this issue and now they’re marking my post as spam. Ridiculous when I’m just trying to get help. This is the same issue from 2023 and they clearly need to fix their version of the NBC Sports app on the Roku.

[renojim]

@Amyw717, I don't know why your posts were auto-marked as spam.  I tried to restore them.

[Amyw717]

Thank you. Now let’s hope somebody with Roku can fix this issue and hope it doesn’t take seven weeks again like it did in 2023!

[Amyw717]

Trying to post a new thread. This issue was happening in 2023 and is happening again. I cannot watch any local sports streaming live on my NBC Sports app. Roku fixed it before and I’m hoping they will fix it again now! This is ridiculous. It’s happening again.

Your Device: Roku Premiere
	Device OS: 14.1.4-7709
	Device Model #: 3920X
	Support ID: 3976865433

Model	3920X - Roku Premiere
Serial number	YHOOGA512359
Software version	14.1
Uptime	51 days 2 hours 58 minutes
Roku support	roku.com/support
Device ID	K450DG512359

Software version: 14.1.4

Build: 7709

[JWS9518]

@renojim There have been a number of posts that look legit on the surface but have spam links hidden in them, which could be the reason the posts were flagged.