Hi @raymond_jaebyrd,
Thanks for your first post in the Roku Community!
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator
