Solving playback issues

[minnie19944]

I need to get an extender it won’t let me order it and could you email me [personal information removed]

[KatSRQ]

Minnie, you need to contact Roku Support. I am a user, just like you.

[RokuMary-F · Accepted solution]

Hi @minnie19944,

Welcome to the Roku Community!

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

To claim the free HDMI, please ensure that your Roku device is a Roku Streaming Stick. In addition, the HDMI claim portal only accepts the serial number, not the device ID. Please use the serial number in your Roku device by going to Settings > System > About. Make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary