Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuKariza-D
Roku Guru

Re: Roku Soundbar Crackeling and Static Noise

Hi @KeithAlbert 

Thanks for bringing this to our attention.

Could you tell us first more about your concern? What are the troubleshooting steps you've tried? Please let us know. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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KeithAlbert
Reel Rookie

Re: Roku Soundbar Crackeling and Static Noise

I have unplugged for 5 minutes. Restarted the device. Set settings back to original settings. 

Is there anything else I can try? 

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RokuNimfa-C
Retired Moderator

Re: Roku Soundbar Crackeling and Static Noise

@KeithAlbert

Thanks for following up. 

Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

We'll keep an eye on your response. 


Regards, 
Nimfa

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7o2__alex
Newbie

Re: Roku Soundbar Crackeling and Static Noise

I’m having the same problem, I recently noticed my Roku streambar was making some cracking noise, but it was almost unnoticeable until now, it’s just completely unbearable to the point where I just can’t use it.

the SN is : 2A1OD3747827

 

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RokuArvyS
Retired Moderator

Re: Roku Soundbar Crackeling and Static Noise

Hi @7o2__alex
Thank you for your information. 

Please be aware that we have passed along your concerns and information to the appropriate Roku team to further investigate your issue.

Regards,
Arvy

Marc
Roku Community Moderator
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