Solving playback issues

[RokuKariza-D]

Hi @KeithAlbert 

Thanks for bringing this to our attention.

Could you tell us first more about your concern? What are the troubleshooting steps you've tried? Please let us know. We'll be able to further assist you from there.

All the best,
Kariza

[KeithAlbert]

I have unplugged for 5 minutes. Restarted the device. Set settings back to original settings. 

Is there anything else I can try? 

[RokuNimfa-C]

@KeithAlbert

Thanks for following up. 

Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

We'll keep an eye on your response. 


Regards, 
Nimfa

[7o2__alex]

I’m having the same problem, I recently noticed my Roku streambar was making some cracking noise, but it was almost unnoticeable until now, it’s just completely unbearable to the point where I just can’t use it.

the SN is : 2A1OD3747827

[RokuArvyS]

Hi @7o2__alex
Thank you for your information. 

Please be aware that we have passed along your concerns and information to the appropriate Roku team to further investigate your issue.

Regards,
Arvy