Solving playback issues

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Reel Rookie

Having Playback Issues on the App

Has anyone else been experiencing error messages when trying to watch any content on the Roku app?

I tried deleting the app and reinstalling it only to get the same error message that the app has stopped working. After getting totally frustrated,  I deleted the app on both my tablet and phone. I sent feedback and diagnostics. 

Is there a fix for this?

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Retired Moderator

Re: Having Playback Issues on the App

Hi @KJencius
Welcome to the Roku Community! 

We're sorry to hear about the experience. This is not what we aim for, let's work on it.
We'd like to gather information on the issue you're experiencing:

  • When this issue started to happen.
  • What is the error message when you try to stream so that we can investigate and assist you further?

With more detailed information, we will be able to assist you.

Keep us posted.


Roku Community Moderator
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