Solving playback issues

[deshea5]

I’ve had my Roku streambar for a little under a year and now all of a sudden it’s making crackeling and static noises. And sometimes it just doesn’t play the sound at all. The TV isn’t even loud and it crackles. I’ve tried resetting it and don’t know what to from here. Please help. 

[RokuKariza-D]

Hey @deshea5

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of your Roku Streambar. It can be found from the Settings menu by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[deshea5]

The serial number is YL0009460137. Thank you!

[RokuKariza-D]

@deshea5

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[deshea5]

Okay thank you so much for your help!

[Afs514]

I am also having this issue as well as when I go to control the volume, it pauses whatever I’m watching and starts to crackle the audio

[RokuNimfa-C]

Hi @Afs514, 

Thanks for reaching out here in the Community. 

We're sorry to hear about the trouble. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with detail.


Regards,
Nimfa

[Afs514]

Serial number: YL00FT717003

Thank you 

[RokuNimfa-C]

Thanks for the info, @Afs514!

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there. 

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[KeithAlbert]

I am having the same issue with static and distortion. 

My serial number is YLOOGW207699. 

Please help, 

Thanks