Solving playback issues

[Steve73]

I have two Roku Premieres in well ventilated areas.  When set on 1080p it works well; however, if I try to use 4K, it always overheats.  Is there a better Roku device available, or other solution?

[RokuJohnB · Accepted solution]

Hi @Steve73,

Greetings from the Roku Community, and thanks for flagging this issue!

We will be more than happy to assist you further with this issue that you're having with the Roku Premiere since it was overheating.

Please check out this support article here on what to do if the red light is on or you see a “Your device is overheating” message.

If the steps provided by the Support page still aren't helping, please reply and we will be able to assist you further.

Kind regards,
John

[NVKG]

I have had similar issues for some time. I finally solved them by taking off the rubber pad on bottom of the Roku device. The rubber pad causes the heat to build up in the ROKU. I also set my ROKU on a small wire grate to allow air circulation underneath it. I haven't had an overheating message for at least 10 months.