Solving playback issues

[woody17]

I got the overheating message a few months ago and followed the instructions on the help page. I moved the player. I built a small, ventilated stand and no problems until now. Same message is once again appearing on my screen. I entered the Roku chat today and was told to buy a new unit because my Ultra was outdated. Anybody have a similar experience? I would like to make sure before I buy another unit.

[RokuERey · Accepted solution]

Hi @woody17,

Thanks for sharing your issue here in The Roku Community!

We appreciate you bringing this to our attention. Know that we a here to help you with this issue.
Thank you for trying to fix the issue by troubleshooting it, and I can see that this unit is still supported. We can still do another troubleshooting by doing a factory reset if you haven't tried it yet.

You can follow the steps here: How do I factory reset my Roku® streaming device?

Please let us know how it goes.

Regards,
Rey

[NVKG]

I have had similar issues for some time. I finally solved them by taking off the rubber pad on bottom of the Roku device. The rubber pad causes the heat to build up in the ROKU. I also set my ROKU on a small wire grate to allow air circulation underneath it. I haven't had an overheating message for at least 10 months.