Solving playback issues

[okeefe_netscom]

Looks like all is well in PBS/Roku world again. Same as others, when I selected PBS app I was greeted with an activation screen. I followed the steps to do so and PBS and PBS Passport work 

[Rque]

Thanks for the update.. it is working for me too.

[Rque]

Thanks. It is working for me as well.

[Leeskid]

Got this reply from PBS: 

 Hello,

Starting Saturday evening, 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system .
Roku appears to have resolved this issue this morning.  Our development team will be placing additional safeguards in the app to prevent this in the future.

We apologize for this inconvenience and appreciate your support of PBS and your local PBS station.

Thank you,
PBS Help Desk

[RokuEmmanuel-D · Accepted solution]

Hi Community Users.

Thanks for posting here in the Roku Community!

We appreciate you reaching out to let us know about the issue you're experiencing. Please rest assured that we have immediately forwarded your report to the appropriate team, who is currently investigating the matter in detail.

Our dedicated Roku team, working alongside the PBS team, is collaborating to resolve this issue as quickly as possible. We're committed to getting you back to your streaming experience without further disruptions.

Thank you for your patience, understanding, and cooperation as we work to resolve this. We’ll keep you updated as we make progress.

Note: We'll mark this post as solved for visibility and as a reference for other users

Sincerely,
The Roku Community Team

[AdaBeta27]

afaik, it was just OS 14.0.4 build 12230 that was having problems, and older models with build 12221 were okay.  But I received this reply from PBS today, indicating they think the problem has been identified and solved:

"

Hello,

Starting Saturday evening, 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system .
Roku appears to have resolved this issue this morning. Our development team will be placing additional safeguards in the app to prevent this in the future.

We apologize for this inconvenience and appreciate your support of PBS and your local PBS station.

Thank you,
PBS Help Desk"

[jdemidio]

My Roku PBS/OPB, including my Passport membership are not working. It's not my TV it's your or PBS's service that aren't working. Please keep us informed about progress in fixing this.

Janice D'Emidio

jdemidio2@gmail.com

[jdemidio]

Just checked. It's up & running again. Yay!

[jdemidio]

It's working again.

[knelson75]

Thank you for working to quickly resolve this problem. I appreciate it very much.