Solving playback issues

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richardzon
Reel Rookie

Re: Roku PBS app again not loading, Nov 16 2024.

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My PBS works now. I went through the PBS support process here:

https://help.pbs.org/support/home

Click on Roku and follow the process.

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PatsyK9z
Channel Surfer

Re: PBS App won’t stream anything / pops out to main screen

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Finally reactivated this morning.  Obviously a PBS problem.

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BoyInOhio
Reel Rookie

Re: PBS App won’t stream anything / pops out to main screen

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Monday Nov. 18th. PBS is now streaming on my Roku device (connected to TV). I did not email them for a new activation code.

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Paulthecpa
Reel Rookie

Re: Pbs will not initiate on roku

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Try pressing OK button a few times before it reverts back. You should get a screen saying to activate the PBS app with an activation code. Log into pbs.org/activate and enter the code.

It worked for me. Seems the issue related to reactivating the PBS app rather than a ROKU issue. 

 

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Dave50
Newbie

Re: 4800x ultra won't open pbs app, goes back to home screen

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Same problem here. PBS worked fine until yesterday. Now, I'm experiencing the same problem.  I have a smart TV in another room, and the app still works fine on it.  All the normal troubleshooting steps do not help.

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jlanz
Channel Surfer

Re: Roku PBS app again not loading, Nov 16 2024.

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PBS is now working on both of our Roku Ultras. PBS comes up and then blinks and comes up. I had to activate but now they are both working. Not sure which of the following updates fixed it. I do remember this happening a couple of years ago though.

PBS Version 5.8 build 3

Roku Updated at 5:45AM 11/18/24 with Version 14.0.4 Build 12221

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Mpiatt
Channel Surfer

Re: Roku PBS app again not loading, Nov 16 2024.

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Something tells me that it was on their end. App has not updated. 

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imcca
Reel Rookie

Re: Pbs app is not working keeps crashing.

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When i got up this morning and tried accessing pbs app, i actually got the activation screen with a code to acrivate - which i did thru my phone and the pbs screen with access opened up on my tv without having to reset my router- worth a try! Maybe they fixed it for everyone!

Lab2024
Reel Rookie

Re: PBS live programming not working

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Rocky Mountain PBS and PBS12 both up and running just fine now Monday morning 11/18/24. 

MCSLarsen
Reel Rookie

Re: Pbs app is not working keeps crashing.

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Same here. A reactivation screen appeared for the PBS app this morning. Once I completed those steps the app works again. 

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