Solving playback issues

[Mike527]

Same is happening to me. It worked yesterday, 11/16, but not today, 11/17. 

Device model: 3810RW

S/N: YHOO62957112

Device ID: C238A6957112

Software Version: 14.0 - build 12221-50

Tracker ID: 12-463-993

[Leeskid]

Still not working for me.  Just checked. 

[AdaBeta27]

I have the exact same problem someone reported with an Ultra, except mine is a 4k Stick model 3820R2 that just finally updated to OS 14 on 11/16.   On 11/17, I tried to run the PBS app but it repeatedly crashes out and goes to back to home screen.
Roku: 3820R2 Stick
OS 14.0.4 build 12230
PBS app: Version 5.8, build 3
Internet provider: Spectrum broadband

I'm reporting that since this latest Roku OS upgrade, the PBS app is failing to load. It starts, displays the blue and white PBS screen, then switches to a black /gray blank screen without text, displays that less than 1 minute, then the app crashes out and goes back to the Roku home screen. These appear to be the latest Roku OS for this model, and also the latest available version of the PBS Roku channel. The 3820R2 4k Stick is my last Roku player to update to some version of OS 14, this update happened on 11/16, and this Roku is the only one of 6 or 7 in my house that won't run the PBS channel after its OS 14 upgrade. I don't know to whom I should report this, but since Roku channels are not created by Roku, I am reporting it to both PBS and Roku .  

I have tried clear cache, restart Roku, power off and restart both Roku and tv, delete and reinstall the Roku PBS channel, tried this Stick on a different tv, etc, etc. It just won't run PBS after this OS update. all other channels function normally.

[MontyDog]

This happened tonight, first time that I know of. Not happy it's happening, but helps to know it's not just me.

[Me-KD]

Load PBS app on your mobile device i.e. iPad. 

login to your PBS account.

Make sure the mobile device is on the same wi-fi net as your Roku device.

On the mobile device (in the PBS app) go to the program you want to watch.

There should be a Air Play or Cast icon displaying.

Click on it and select that you want Program XYZ on your mobile to go to your Roku device.

Note: I tried going from my Mobile to my TV but it didn’t work…kept stopping the streaming.

Hope this helps.

[Malodee]

Same here - frustrating ☹️ 

Can anything be done about it?

[kaissdd]

I did the network connection and it went through to activate PBS, and it says it's activated, but the app just sits and spins. Almost had it. Still spinning 8 minutes later, not connecting. 9 minutes later the app is populating shows, never mind. it stops populating, and now sits and spins again.

[Mike527]

They are gathering data, to elevate the problem. There are a couple of posts about collecting info. 

[margob1]

Mine is working now!!

[Malodee]

I just sent an email to PBS tech support so hopefully they can do something to help.