Solving playback issues

[ElTurk]

Experiencing same thing.  Just started after the last update.

[Needwords]

PBS app not loading 

[imcca]

Having same issue - have tried all except turning off router which I will try tomorrow morning.

[Me-KD]

Load PBS app on your mobile device i.e. iPad. 

login to your PBS account.

Make sure the mobile device is on the same wi-fi net as your Roku device.

On the mobile device (in the PBS app) go to the program you want to watch.

There should be a Air Play or Cast icon displaying.

Click on it and select that you want Program XYZ on your mobile to go to your Roku device.

Note: I tried going from my Mobile to my TV but it didn’t work…kept stopping the streaming.

Hope this helps.

[AdaBeta27]

🤣   OS  14.0.4, build 12230,  and it broke PBS Roku channel version 5.8, build 3.   Someone reported the same PBS problem with their Ultra afterthe latest update.  This is the only Roku having problems after its OS 14 update.  🙄 I reported it to PBS as well as Roku.   Moral of the story:  Be careful what you ask for.   haha

[Leeskid]

Finally reached someone at ROKU and they said the problem is on the PBS side and you need to contact them.  I have opened a ticket with PBS but the tech's don't come back to work until tomorrow. 

[AdaBeta27]

 I have the exact same problem with Stick 4K model 3820R2 that just finally updated to OS 14 on 11/16.   On 11/17, I tried to run the PBS app but it crashes out and goes to back to home screen.
Roku: 3820R2 Stick
OS 14.0.4 build 12230
PBS app: Version 5.8, build 3
Internet provider: Spectrum broadband

I'm reporting that since this latest Roku OS upgrade, the PBS app is failing to load. It starts, displays the blue and white PBS screen, then switches to a black /gray blank screen without text, displays that less than 1 minute, then the app crashes out and goes back to the Roku home screen. These appear to be the latest Roku OS for this model, and also the latest available version of the PBS Roku channel. The 3820R2 4k Stick is my last Roku to update to some version of OS 14, this update happened on 11/16, and this Roku (afaik) is the only one of 6 or 7 in my house that won't run the PBS channel after its OS 14 upgrade.  But I'll have to try my other Tvs now that I see many complaints about this and I suspect all  can't be the same model of Roku player.  Since Roku channels are not created by Roku, I reported it to both PBS and Roku .  

I have tried clear cache, restart Roku, power off and restart both Roku and Tv, delete and reinstall the Roku PBS channel, tried this Stick on a different Tv, etc, etc. It just won't run PBS after this OS update. all other channels function normally.

[Kmihavic]

Same behavior on both our Roku devices- the PBS app still works fine on iPhone so it seems like a Roku software bug.

[Jgriess]

Me too. Exactly the same. 

[SPnett]

Either PBS or Roku must have made a change, it just started working.