Solving playback issues

[Jaylin]

I did a network connection reset in advanced system settings. Had to enter the network password again, but the pbs app is working now!

[Tom908]

I think this must be a software problem within the app. Either a roku based issue or pbs issue. I suspect there must have been a software update 11/16/2024.

If this is the case, can Roku send an email to us when it is fixed?

My subscription to pbs channel app is up to date. Logging into pbs on my phone and computer work fine.

Have a new roku pro 55 inch.

App worked fine 11/15/2024

[ElTurk]

Experiencing same thing.  Just started after the last update.

[Needwords]

PBS app not loading 

[imcca]

Having same issue - have tried all except turning off router which I will try tomorrow morning.

[Leeskid]

Finally reached someone at ROKU and they said the problem is on the PBS side and you need to contact them.  I have opened a ticket with PBS but the tech's don't come back to work until tomorrow. 

[AdaBeta27]

 I have the exact same problem with Stick 4K model 3820R2 that just finally updated to OS 14 on 11/16.   On 11/17, I tried to run the PBS app but it crashes out and goes to back to home screen.
Roku: 3820R2 Stick
OS 14.0.4 build 12230
PBS app: Version 5.8, build 3
Internet provider: Spectrum broadband

I'm reporting that since this latest Roku OS upgrade, the PBS app is failing to load. It starts, displays the blue and white PBS screen, then switches to a black /gray blank screen without text, displays that less than 1 minute, then the app crashes out and goes back to the Roku home screen. These appear to be the latest Roku OS for this model, and also the latest available version of the PBS Roku channel. The 3820R2 4k Stick is my last Roku to update to some version of OS 14, this update happened on 11/16, and this Roku (afaik) is the only one of 6 or 7 in my house that won't run the PBS channel after its OS 14 upgrade.  But I'll have to try my other Tvs now that I see many complaints about this and I suspect all  can't be the same model of Roku player.  Since Roku channels are not created by Roku, I reported it to both PBS and Roku .  

I have tried clear cache, restart Roku, power off and restart both Roku and Tv, delete and reinstall the Roku PBS channel, tried this Stick on a different Tv, etc, etc. It just won't run PBS after this OS update. all other channels function normally.

[Kmihavic]

Same behavior on both our Roku devices- the PBS app still works fine on iPhone so it seems like a Roku software bug.

[Jgriess]

Me too. Exactly the same. 

[SPnett]

Either PBS or Roku must have made a change, it just started working.