Solving playback issues

[Reddog23]

I am having the same problem. I have a roku streaming stick 3810X. The PBS app was working yesterday. But not today. I have gone through all of the steps of removing the app, doing the system restart, reinstalling the app. Several times. And it doesn’t work. But the PBS app works on my iPhone so it is running out there in the world somewhere.

any ideas?

[missyegm]

Your solution sounded great, but did not work for me. I removed the app, turned the roku off, then the tv off, turned tv back in, roku on, re-installed PBS app and it still did not work. It comes on as if it's about to work (as it did before)  then screen goes black. I am using the Roku on a Sony TV.

[missyegm]

I have the exact same issue and have also tried all the same "fixes" with no luck.   Come on, Roku - where's the fix???

[mrjg4818]

I came to the forum for the same reason. I just found on their website that they no longer support Roku 4 Device (4400x)

https://help.pbs.org/support/solutions/articles/12000102177-roku-4-models-no-longer-supported

[Leeskid]

I've been trying since this morning, Nov 17 2024, and it still will not load!  Very frustrating. 

[Leeskid]

I have the Roku Ultra and they are still supporting that one and I can't get the app to load.  Something else is going wrong. 

[Me-KD]

Quick temporary workaround:

Load PBS app on your mobile device i.e. iPad. 
login to your PBS account.

Make sure the mobile device is on the same wi-fi net as your Roku device.

On the mobile device (in the PBS app) go to the program you want to watch.

There should be a Air Play or Cast icon displaying.

Click on it and select that you want Program XYZ on your mobile to go to your Roku device.

Note: I tried going from my Mobile to my TV but it didn’t work…kept stopping the streaming.

Hope this helps.

[thissux77]

Mine shows the PBS screen for a few seconds then goes back to Roku home screen. I think it's time to ditch Roku and go with something else, anyone know about Google ONN? Or something else?? I've had it with this clown show.

[ventusB]

Yesterday, I just purchased a new Roku 4K streaming stick. After adding the PBS app, I signed into PBS with my membership info and then successfully streamed a PBS Passport program. Tonight (Nov. 17), the PBS app won't launch. Every time I try, it just keeps taking me back the Home screen. We watch PBS more than any other streaming channel. If this problem isn't fixed quickly we are going to return this device and try a streaming device built by another supplier.