Solving playback issues

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VA8
Newbie

Cant add PBS on Roku having an issue

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This happened overnight with no changes on my side.  What is going on with ROKU????? 

I tried a system restart - did not work.  Also,  If I try to add an app like PBS the system will not allow me to open it and sign in (even though I had previously signed in) so I cannot use the apps on the ROKU TV that I've paid for.  

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VHanson
Newbie

Re: PBS app not opening up on my Roku tv. Any advice?

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No advice but this happened to me starting about 20 min ago. I uninstalled the app, did a software update, did a system restart, readded the app and no change!

jimh12345
Binge Watcher

Re: Roku PBS app again not loading, Nov 16 2024.

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Same here.

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SPnett
Newbie

Re: PBS app not working even though I deleted it and rebooted my Roku 4

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Something definitely changed today (11/17/24)  PBS was even working on one of my old Roku 2's yesterday and now does not work on any of my 4 Roku devices. That includes my 2 week old TCL 50 inch. Removed the app, turned TV off and unplugged. Re-added the app, turn off and unplugged again. Still does the same thing. PBS suggests making sure firewall is not blocking www.doubleclick.net. It is not.  Very frustrating!

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Mberwin
Newbie

Re: PBS app not working/will not load

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Roku device model 40R2A5R

 

serial number X02000EX1XDM

 

device ID, (Hardware ID?) H804X

 

and OS version. 14.0

 

 

Tracker ID ID DM-463-790

 

Channel build version Version 5.8 build 3

 

 

Specific behavior of the issue.

PBS splash screen appears, then a black or dark gray screen, then returns to the home screen

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Teasz5
Newbie

PBS not loading, goes back to ROKU home screen

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Sunday Nov 17 PBS APP tries to load on ROKU and crashes back to ROKU home screen.  Updated App. Un-installed / re-installed. Rebooted ROKU. Rebooted router. Rebooted TV.  No other channels have this issue.  PBS live plays fine.  I have noticed others having this issue 

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MaryGee
Newbie

Re: Roku PBS app again not loading, Nov2024.

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Roku streaming stick

3800X

serial# YF006u733089

deviceID CT3946733089

software OS/version:14.0

Tracker ID: 89-463-788

 

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Re: Roku PBS app again not loading, Nov 16 2024.

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I’ve gone to Settings-System-About and don’t see any of the information you are asking for. I see status, connection type, signal strength, wireless channel, IP address, Gateway, and Wireless Mac Address. Which of these do you need for reporting?

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stbartslady
Channel Surfer

Re: Pbs will not initiate on roku

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I watched pbs last night so this problem just happened today. 

BoyInOhio
Newbie

Re: PBS stop working on all my Roku devices Nov 17

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Same here. Delete app, reset and reinstall app multiple times did not solve the problem. Not sure whether a recent PBS or Roku update is the cause. Assuming it’s not a local (to me) issue - since others are having the exact same issue beginning near the same time. 

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