Solving playback issues

[JGK]

Ditto. I've done everything except factory reset since all other apps are OK. I've removed & reinstalled PBS and used the reset button on my Roku device.  Roku Express 4K+. PBS app has been working for quite a while but now shows blue PBS screen for a few seconds , then dark grey blank screen for 5 seconds or so, then back to app selection screen. PBS app & Roku both up2date?

[ML650]

Same problem. I am in nyc.  I removed app, removed roku, rebooted modem, reinstalled roku, reinstalled app. Didnt help.

[Mberwin]

Same here. No problems up to last night when it was fine. Tonight it shows the PBS splash screen, then a black or dark gray screen, then back to the home screen for roku.

[Okay1]

I am having the same problem on all of my Rokus with the PBS app. It just isn’t working.  The PBS logo appears, then it goes back to the Roku Home Screen. I have deleted the app, reinstalled, it still does not work on any of my Rokus. I cannot get PBS on an antenna. Streaming is the only way to get it and it isn’t functional. 

[Lk1111]

The link provided is not PBS support. It’s just PBS. 

[kaissdd]

Same here. Very frustrating. PBS works on desktop and laptop, but not on any of the three Roku devices I have.

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted, and welcome to the Roku Community!

We understand you're having a problem with the PBS channel, and we appreciate the troubleshooting steps you have taken so far. Can you please provide the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
John

[LaraJ88]

Having the same issue on my Roku devices as well when trying to load the PBS app. I've uninstalled, reinstalled, cleared cache & restarted, but it's the same problem. I click to launch the app, get the blue PBS screen & then it drops me right now back to the Roku home screen. 

[elinski]

I have done everything also, even checked my router security. Its between roku and PBS as all other apps work.

[Mberwin]

This issue is marked resolved, but it is not resolved for me, and it seems like many users are experiencing the same problem. Unresolved.