Solving playback issues

[Fweiss609]

Not sure what you meant by "First, select the Home tab but I went through this sequence otherwise, as you describe.  The ROKU restarted.  The first time it still didn't work, but I repeated your procedure 2 more times and, at least for now, the problem seems to have been fixed.  I'm able to once again access and play content from Paramount +, HBO Max and Netflix.

Thanks for this solution!  My fingers are crossed that it continues to work.

[aaustin912]

@Fweiss609 just to make sure you’re on the home page, in case it’s asleep etc

[BBScout]

This has also worked for me.  All four of my devices are working again.

[msdivineaz]

I don't have a Roku TV! I have a Roku Express! And it's still not working! 😡

[Fweiss609]

I also have a Roku Express and had to repeat the “clear tv cache” procedure that was recommended a few times before it worked.  Best of luck!

[msdivineaz]

OK I will keep trying, thanks!

[RokuKariza-D]

Hi everyone,

We're sorry to hear about the issue you're experiencing.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing
5. When the issue started

With more information, we will be able to assist you further.

All the best,
Kariza

[Tilisgt]

Same on ROKU TV.

I have this issue with the latest update.

[RokuKariza-D]

Hello @Tilisgt

Thanks for the post.

Please provide us with the information I asked for above so we can assist you further.

All the best,
Kariza

[danikaceres]

can't believe this esoteric solution worked but it did...thank you for that

danika