Solving playback issues

[Trigger72653]

My Roku stick menu does not have POWER as a choice, after I select SYSTEM.

[RokuEmmanuel-D]

Thanks for sharing your concern here in the Roku Community, @Trigger72653!

We understand that you don't have any option to select Power after choosing System. We're here to assist. 

Could you please specify what option you would like to proceed with after the System? If you are trying to do a System Restart, you may skip the Power option if you do not see it and just hover your remote downwards, and there you'll see System Restart. If you do not intend to do a System Restart and you are looking for other options, please let us know, and we'll help you further.

We are looking forward to your response. 

Regards,
Emman

[mremilla]

Not true for me.  Even at the Roku Home Screen, it keeps turning my Samsung TV back on.  This is a brand new Roku Express 4k.

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @mremilla!

We understand that you're experiencing issues with your Roku Express 4K, which randomly turns off your TV. We're here to help you address this problem.

Will this happen when you accidentally press any buttons on your remote? If so, kindly check if you have the "Fast TV Start" enabled on your Roku Express. This feature prevents your TV and device from totally shutting off and pressing any buttons on your remote will turn the TV On. To turn it off, navigate to Settings > System > Power > Fast Start or Fast TV Start > Uncheck. 

Also, if you didn't press any button from the remote and the TV turned On, please get back to us and provide the information below:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your response. 

All the best,
Emman

[Sarano]

I don’t write turning off it turns “ON”. Roku ultra  turns the tv on. I had to stop using it. I did restore to factory setting several times. Roku not usable. I also have problem remote stop working on other Roku units so now have two Roku units that are unusable. 

[RokuEmmanuel-D]

Thanks for flagging this issue here in the Roku Community, @Sarano.

We understand that you are experiencing the same issue, and we want to offer our assistance in delving deeper into this matter. 

Could you please provide the needed information requested above? These details are crucial to delivering an accurate resolution to your concern. 

We are looking forward to your response. 

All the best,
Emman

[Daisy123]

Roku TV 58 inch 2 years old ever since factory update it started shutting off on its own especially in my apps I tried everything and then I had to try to reset it  which I did which was as we all know a pain, upon settling everything back up again it did not solve the problem and yes I've tried every step I made sure unplugging wait a while plug it back in check all the plugs remote control make sure that the sleep timer was off in settings I was told to check those sentence and that wasn't a problem either made sure my calendar was correct on default I just got disconnected from Roku after being on hold for a while and finally getting to talk to somebody so I'm reaching out for help Desperate in Montana

[JBstreamer]

Updating my Samsung tv software fixed the problem for me