Solving playback issues

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lostbits
Channel Surfer

Roku Channel: sound on, no video

For the last week or so, the Roku streaming channel has sound but no video. The review pictures are there, but when an episode/movie is selected, there is no video. This is a new issue on an old TV. Nothing in the environment has changed, and all other streaming channels work satisfactorily.

I have the Roku 4K Streaming Stick and the Roku Express (non-streaming stick).

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: Roku Channel: sound on, no video

Hi, @lostbits 

Thanks for posting here in the Roku Community.

We appreciate you for bringing this to our attention, and we'd be more than glad to assist. Could you please provide the following details for us to understand the issue better?

  • On what specific channel/app is this issue happening?
  • Is this happening to a specific channel or throughout the whole channel/app?
  • Does the issue happen to both of your Roku streaming devices?
  • What steps have you taken as a troubleshooting step to resolve the issue?

With more details, we'll be able to assist further.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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