You are Joking right? I am a 70yo Pensioner and computer novice. What you are asking are advanced techilcal operations for "us" maybe not you, but this isnt about "you" it is about "us" the end user.
I can say this.
When did you start having this issue? (Before or after the Roku software update)
WHAT UPDATE??, I GOT MINE NEW OUT OF THE BOX FROM KOGAN. IT WAS A REFURBISHED PREVIOUSLY OWNED MODEL? I guess that means Kogan/Roku could have sent me one that someone else returned with this problem??
What troubleshooting steps have you tried so far? *****I am a 70yo Penioner and wouldnt know how or expect to Trouble Shoot a Brand New Kogan/Roku TV/ ****WHAT YOU TALKIN' ABOUT WILLIS
A video clip when the issue occurs. ***A VIDEO CLIP? REALLY?? HOLD ON, ILL JUST HIRE A CREW OR VIDEO GUY FROM THE WEDDING SHOP FOR "YOU". BTW IT IS ALWAYS A PROBLEM, OCCURS 100% OF THE TIME, AND WE CANT SEE **bleep**!
Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About). ***YOU ARE KIDDING RIGHT?, IM TAKING YOU IGNORANCE SUGGESTIONS TO OUR MEN'S SHED (AVERAGE AGE 84 YEARS OLD) SO WE CAN ALL PISS OURSELVES LAUGHING, OVER A BEER AT YOUR STUPIDITY
