Solving playback issues

[LaLa7615]

No matter what app I'm streaming movies on. I can see menus and pick my movies and heR the sound of the movie, can even see the pause and play or the logo like on family guy how it says fox on the lower right hand corner. But my show is a black screen. I'm getting irritated. The only way to fix it for a couple hours is to factory reset the whole thing and I've done it over 20 times already. Someone please help me. Is it my hdmi cord. I do t think it's my power cord. Is it just dead and I need to my a new roku again. HELP!!!!

[RokuTakashi]

Hi @LaLa7615,

Welcome to the Roku Community!

Thanks for bringing this to our attention, and we would like to know more to see how we can help. Could you please state the channels you've accessed when this issue occurs? Additionally, are you receiving any error codes? Furthermore, can you send us an image referring to the issue you've encountered for us to have a better glance?

Your response would be much appreciated.

All the best,
Kash

[LaLa7615]

It's does it with all of them. Netflix, hulu, Disney plus, peacock, PBS kids, YouTube. And there are no error codes. How do I send it because I took a video to try to get help elsewhere and nobody else can figure it out either. 

[RokuERey]

@LaLa7615,

Thanks for the additional update!

Let's see if this works for you. Take a look here at some troubleshooting steps: How to resolve a channel playback issue

Just get back to us if this information finds you useful, or if not, so that we can provide additional support.

Thanks,

Rey