Solving playback issues

[thieljr]

All 3 of my Roku's will not play Disney+.

I get (Error Code 73).  Disney+ is only available in some regions.

Using the exact same internet connection the Roku's are on, I can watch Disney+ on my iphone and two seperate ipads.

[RokuJechealR]

Hi @thieljr,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered streaming the Disney Plus channel with error code 73 on your Roku devices.

We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you notice the issue start?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Do you observe this behavior while using other channel(s) on your device?
• What troubleshooting steps have you taken so far to resolve the issue?
• Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[thieljr]

I have 3 roku devices.  An old streaming stick, model 3930x.  40 inch TLC roku tv, model 8113x.  4k streaming stick, model 3820R2.

Not working for about a week now.

Haven't changed anything settings on my Rokus or my network.

Paramount plus is giving me the same error.   I hulu live tv that works fine, and MLb, and peacock and Bally sports that are working fine.

I rebooted my internet, and it's showing an IP address in des moines iowa, righht where I live.

I deleted the disney+ and downloaded a new one, and that did not fix the problem.

I don't use a vpn and I never have.

Using the same internet connection, all of my channels work fine on my iphone, and two ipads.

Thanks

Larry Thiel

[RokuJechealR · Accepted solution]

Thanks for the response, @thieljr.

We want to confirm that you restarted your Roku device before re-installing the channel. That step is crucial when troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

For troubleshooting purposes, if the issue persists, we recommend connecting your Roku device to an alternative wireless network connection, such as a mobile hotspot, to see if you will experience the same issue.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

[BigG2]

Had the same "error code 73" issue on one of my Rokus as well, but not tested others. What is frustrating is that my LG TV that also has Disney+ works fine.

Tried removing Disney+, Restarting Roku via System Menu and Adding Disney+ back on, as per solution, but still errored.

Disney+ Version on Roku is 1.46 build 20241015000.

Roku version 14.04 Build: 12221

Based in UK and don't use VPN, both LG and Roku devices connected to same router, but Roku does not work.

[Ed20]

Hi I’ve had the same issue with our Hisense Roku tv. Tv has been restarted following your guidance and cache has been cleared.  App its self has been removed then added but issue is still on going. Live in uk 

[Ed20]

All fixed I contact Disney + direct. They had to reset my location from there end. Took about 30 mins, you access support through your web account, click help then follow from there. Fairly easy to navigate