Solving playback issues

[scott205]

ROKU 4K+...crashes....while watching, reverts to black screen, then touch UP on remote, reverts to homepage. Have tried all resets, no help. Friends has same unit, doing same thing.

[RokuERey]

Hi @scott205,

Thanks for keeping us in the loop and for flagging us about this.

We'd like to help. Are you experiencing this behavior on a certain channel or across the channel on the platform? Playback issues as well could happen when you're having a network issue. Try refreshing your router and see if there are any differences.

Please keep us posted!

Thanks,

Rey