Solving playback issues

[watersporterjc]

Hi There,

Roku Express 3930EU

Has started making a really annoying speaker whine. Have put it into two different TVs and my surround sound system. All have the same problem. A dull speaker whine. High pitched, coming through speakers. Have tried using different usb power sources and leads. 

100% it's faulty electronics. It should be under warranty but can't for the life of me find how I start a warranty replacement. 

TV's and Sony surround sound all perfect. Just the audio output from the Roku box is giving a whine. 

[RokuERey]

Hi @watersporterjc,

Welcome to the Roku Community!

We see that you're seeing an audio issue with your Roku Express, and we'd like to learn more about this.

If you use the speaker on your TV do you still experience the same issue you're experiencing? 

Let us know more about this and we'll look into it.

Thanks,

Rey