Solving playback issues

[CraigT54]

We can no longer load the ROKU channel on our TCL television. It has worked for years. Now when we go to the menu page of TCL we see ROKU and it has a flying saucer gif that exits the box. When we press the usual ROKU icon (as we always did before) it goes to a ROKU looking page then reverts back to the TCL menu screen.  Tried options key on TCL and selected UPDATE. It says it is up to date and lists it as Version 12.5 Build 18. Again we live in the US, bought in the US and have used the ROKU channel for at least 2 years. Any suggestions?

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @CraigT54!

We understand that the Roku Channel on your TCL TV is having trouble loading. We are here to help investigate this issue.

Could you please send a photo or video of the incident? It will give us more insight into the issue and help us better assist you. 

In the meantime, if you haven't tried this troubleshooting step, you can try the steps below to see if they make any difference.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please keep us posted. 

All the best,
Emman

[Kimericnat]

We have the same issue

you cannot remove the channel the options are

move app

move app to the top

manage subscription 

check for updates (it is up to date)

close

[Kimericnat]

System restart did fix thoug