Solving playback issues

[SallyS]

Yep - that's the case - we can access all other channels - thanks for the info.

[sbgd9y2r]

Having the same problem on my Roku Ultra and Soundbar. 

I've uninstalled, rebooted, and reinstalled with no resolution.

All other channels tested work just fine.

[AngryFeline]

It's a Roku System problem. Finally got thru to tech support. Their engineers are working on it. Roku did formally finally post on the thread I started about it ( Channels-Roku Channel). Save your time & escape the frustration. The source is Roku & now we all have to wait for them to fix it😫 

[AngryFeline]

Roku service interruption according to live tech support. Nothing we customers can fix. Going to watch another channel & check it on the am. G'night

[RokuVinceT]

Hi everyone - FYI, please refer to the original message where updates are being published.

https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/SERVICE-INTERRUPTION-The-Roku-Channe...

[BarbaraRocks]

At approx 8 PM this evening I was watching TUBI, switched to Roku to p/u where I left off watching 'The Mentalist'  S:7 E:12 ... after attempting to load I received 'Network error  There is a problem connecting to the network. Please check your network settings.' 

1. I attempted to use the 'OK' to reload - nothing - several times.
2. I backed out .. loaded Newsmax, and Pluto-TV successfully just fine.
3. Restarted the System (going thru the Settings menus)
4. Retried Roku multiple times (exiting & backin).
5. Checked for updates ... had not been updated since July; last checked 10/11/22 @ 6:50 PM (must have been up-to-date) .. and what do you know - It installed an update !!!
6. Restarted my router - even though I was/am writing this using the SAME network connection (yes - I read the fine print about doing this EVEN THOUGH things seem to be working).
7. Had to reset / find my password to get into this interface & Setup this Username to post this.
8. 1 hour of my time WASTED debugging some sort of system catastrophic failure. (aka screwup)

Is this the type of support I am to expect from this ?

[AngryFeline]

Thanks! We needed a central place to send folks. 

[Berdale]

Wasted 45 minutes trying to fix my Roku channel, find this platform and find out it's not me!!! Have a headache now thank you . . . 

[AngryFeline]

In case folks haven't seen the update from Roku.... Check here for any updates:

https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/SERVICE-INTERRUPTION-The-Roku-Channe...

[AvsGunnar]

Looks like Roku Support (Twitter) updated an hour ago (7:36pm MT) that they were aware of an issue and working on it.

"🚨 We are aware of a playback issue on The Roku Channel preventing streaming content. Our team is working quickly to resolve this service interruption. Thanks for your patience!"

https://twitter.com/RokuSupport/

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The issue is affecting the on-demand content (and apparently subscriptions through Roku Channel), but their LiveTV on Roku Channel is still working fine.

https://istheservicedown.com/problems/roku

https://downdetector.com/status/roku/