@AngryFeline
Certainly won't argue regarding Roku customer support. The fact that the other linked thread posting updates was locked from user interaction is telling in itself. Roku was simply going to post updates there and did not want to see users posting "me too" or really want to bother dealing with user reports. Equivalent to just rolling their eyes and saying "We know there is an issue". I guess that's one way of handling things. Other companies would choose to pin a prevalent posting in their support forum or website alerting users of the issue. (this is not the Roku way).
As for @Portalogem's suggestions, this user made some valid points. With streaming, it often is a better idea to subscribe directly with the content provider rather than through Roku when offered as an option. By direct subscription, allows the user to either use a different platform (different streaming device) or sometimes going straight to the provider's website and watching the content there. (and then casting to your Roku device or TV or using an HDMI cable to the TV from a laptop).
When subscribing through Roku, you are generally limited to the use of the subscriptions on the Roku device. (apparently, there are now some new exceptions to this, like Disney related subscriptions which I have recently been made aware).
Many users choose to have multiple streaming devices and platforms so when there is an issue, they can just switch to another device and hopefully resume their viewing. Personally, I will just switch to another channel/app or bring up the content on my laptop and then connect to the TV in such situations. Need to remember these streaming devices are really just little micro computers and are prone to issues from time to time.
Certainly understand that the above issues can be frustrating to users, and not helped by perceived poor customer support and interaction, but in the big scheme of things, it really is just television.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
