Solving playback issues

[ScottMcCord0]

I don’t know what is responsible for the problem and I can’t find any answers. Everything that I have read does not work. The 8 to do laws of fixing all thing is regurgitated by everyone. Cut and paste it seems. I am just frustrated. My prime video will not play on Roku. I click the prime channel, click on a choice, click play or even resume, and all it does is spin and soon says something went wrong. I go to my phone and click prime and it pops right up and I start watching what I want to watch. Go up to the bedroom and nothing. Go to spare bedroom nothing. All tvs just spin and tell me something went wrong. This might not be a Roku issue, but maybe someone says that happened to me!!!!!!

[RokuJohnB · Accepted solution]

Hi @ScottMcCord0,

Greetings from the Roku Community!

We will be more than happy to assist you with your Prime channel issue. We're happy to assist you. Please try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please let us know.

All the best,

John