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Roku Ultra for months unable to use some apps. Running 12.0.0

For months I've not been able to watch Acorn TV. I've removed it and reinstalled without success. I mostly use my Roku Ultra running 12.0.0 updated 5.10.23.

I also have a Roku 4 and Acorn TV works fine BUT, the software version is 11.5.0 updated 7.30.2023.

Please help.

Thank you


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Community Streaming Expert

Re: Roku Ultra for months unable to use some apps. Running 12.0.0


After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel.  Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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