Solving playback issues

[SmokingJoe]

Pluto still not working. It kicks you back to the home screen. I will remove the app is this can not be fixed. 

[Roadie2000]

Sorry are you replying to me and stating it cannot be fixed? So i should just keep using my old stick? All my other Roku devices Pluto works but this new streaming stick doesn’t allow Pluto??

[RokuEmmanuel-D]

Thanks for sharing it here in the Roku Community, @Roadie2000!

We understand that you're also experiencing trouble with the Pluto TV App. 

As we continue to work on resolving this issue, we would greatly appreciate your collaboration in the ongoing investigation. We kindly request that you provide the specific details shared earlier by @RokuTakashi. Your input is invaluable in helping us reach a solution.

We are looking forward to your response. 

All the best,
Emman

[Roadie2000]

Roku Streaming Stick 4K

Model 3820X2

S/N S0J7345MV75Y

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Roadie2000!

We appreciate you supplying the additional details needed to proceed with the investigation. 

Rest assured, we have documented your details and will forward them to the relevant team at Roku for careful review. We genuinely appreciate your cooperation and understanding on this matter and are committed to addressing any issues to improve your experience. 

All the best,
Emman

[SmokingJoe]

I have a funny feeling that Pluto dropped Roku! I could be wrong. We will see, 

[RokuTakashi]

Hi, Community users. 

Thank you for bringing this issue to our attention.

We understand the trouble you have encountered with the Pluto TV app on your Roku, and we'd like to collect further details so our team can investigate further. We kindly request the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Once these information are available, our team can work on the issue for a resolution.

We hope for your response along with the requested details.

Best wishes,
Kash

[vegachicago]

I have the exact same problem. Pluto starts then goes back to home screen. Here's the info for my situation.  

TCL model 65S451

serial: x01200aj6t1k

device ID: sojuh41j6t1k

OS version: 1314 build 1512-cg

Pluto version: 5.37 build 7 

[RokuEmmanuel-D]

Welcome to the Roku Community, @vegachicago!

We see that you're also encountering the same problems with the Pluto TV App. We also extend our sincerest appreciation to you for cooperating and supplying the needed information to include your devices in the ongoing investigation. 

Rest assured that we will pass this on to the relevant team. Thanks for your understanding on this matter. 

Please inform us if you need any other assistance. We are always ready to help you in any way we can. 

All the best,
Emman

[Frío]

You're right, @MikeK3 ! Thanks for the safety reminder!