Also, just so everyone knows, I called Roku directly, and in the same fashion as their unresponsiveness here, they're saying contact Pluto. I explained everything to them that we're dealing with and the rep seemed so 'matter of fact' about it. I asked him twice to make note of our concerns so it exists somewhere, and all he did was add a note to my account. Heaven knows how that will read because I explained a third time by that point that there's no more we can do to troubleshoot and I wasn't wasting my time doing the same old suggestions. Roku doesn't care. This is the hands-off finger-pointing I mentioned in a previous post. Roku and Pluto should be working together to resolve detailed technical app issues like this. This isn't my first experience w/ a problem and these type of responses from Roku.
Here's the number if you all want to try (unsure if it's an account-generated or ever-changing/indirect number like Google supplies but worth a try)
Good luck and godspeed, my fellow frustrated Rokuers!
