Solving playback issues

[Thompsonnicole0]

Yay! It works now. I removed the channel and add it back and it’s working. Thank you for resolving the issue. This is my favorite!

[MikeK3]

Agreed. Working again.  I had to do a software and channel update, then it worked. Glad this got fixed - but still no communications from Roku.

[RokuTakashi]

Hi, Community users.

For those who are experiencing an issue with the Pluto TV on your Roku device, we advise you to update the Pluto TV app as it has been reported by other users in this thread as resolved. To update an app, kindly follow the instructions below:

1. Press the Home button on your Roku remote.
2. Then, press the right-directional button. 
3. Next, highlight an app.
4. Then, press the Star (*) button on your remote.
5. Next, select Check for updates.
6. Then, wait for the app to update.
7. Finally, press OK.

If the issue persists after updating the app, please keep us posted in this thread so we can take further actions to resolve the issue.

Best wishes,
Kash

[SmokingJoe]

Pluto tv started working again yesterday. All good now. 

[rpwalle123]

When connected hardwire it works but shuts off at random times between 1 minute and 2 hours - and everything in between.

Will not let me enter wifi login password - it shuts off before i can enter the password.

I have tried every fix found on community pages and internet.

Issue report tracker info:

Model: 7232X-Roku TV

Serial number: YN00X1966730 (KVG8CX966730)

Software version: 13.1.4 build 1510-40

GC version: 12.1.17

Timestamp: 2024-07-02T02:14:18Z

Issue ID 30-263654

[galaxyuniverse]

Thanks for your hard work in this community, moderators! I was going to write up my info, but my Roku seemed to update in the background.

[RokuJharra-Q · Accepted solution]

Hello, valued Roku Community users,

Thank you, and welcome here in the Roku Community!

We believe that the issue was resolved.

We appreciate your posts, updates, reports, and feedback about any issues you may be experiencing with your Pluto TV channel on your Roku device. 

Thank you for your understanding and continued participation in our community!

Happy Streaming! 💜
Best regards,
The Roku Community Team

[RokuCarly]

Welcome to the Roku Community, @ejpsam!

Thanks for letting us know about the playback issues you've experienced on the Pluto TV app and we appreciate the troubleshooting steps you've done so far. 

In cases like this, we will be coordinating this with the appropriate Roku team to conduct a thorough investigation.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your update!

Warm regards,
Carly

[blondie357]

The OP literally stated that Pluto TV help was not helpful and the solution that's marked is you telling them to contact them LOL.