Solving playback issues

[Allym]

When I try to watch shows on the Roku Channel every other commercial break or so it freezes and does not load the commercials. What I watch most is Xena Warrior Princess.

I have a:

Model: 4630x - roku premier

Serial #: yroo9j534732

Software: 10.5.0 build 4208-29

Device id: 7ka689534732

I also think it's stupid you don't have a technical support I can email or a way to report a problem from the watch screen like every other streaming service seems to have.

[RokuMary-F]

Hi @Allym,

We appreciate your patience regarding this matter. I understand that your Roku device freezes every or after commercial when streaming Xena Warrior Princess through The Roku Channel, is that correct?

A few questions here to better understand what you're experiencing. Are all other streaming channels playing content normally? Does this happen on all movies/shows in The Roku Channel or just Xena Warrior Princess? In addition, have you tried removing The Roku Channel from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again?

We look forward to hearing from you and assisting you with your needs. Thank you!
 

Best regards,
Mary