Solving playback issues

[RokuNimfa-C]

@Ksillman05 

We apologize for the inconvenience this caused. Have you tried contacting Spectrum support and reporting the issue? Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

If you have any further questions or concerns, please don't hesitate to reach out.


Regards,
Nimfa

[Ksillman05]

My roku ultimate is setting directly on top of a 120 mm usb powered cooling fan and still does it.

[Rakita]

I went as far as drilling holes in the chassis and adding a fan. No improvement. I then cleaned the proc and added my own thermal compound and heatsink. It seemed to be running cooler but still getting pink screens. I gave up and bought a 4k Firestick. I didn't want to change after having 3 Roku products in the house but I want to watch my media rather than fight with a box. If I can definitively see that this problem is solved, I'll return to Roku.

[Ksillman05]

The only reason i have roku is the spectrum app. I have a fire stick 4k also and it has zero issues just no spectrum app support. 

[aggies86]

Looks like everyone has tried something to clear this obvious Roku problem and nothing works long term.  I thought about the overheating comment but someone tried the fan route with no result.  Roku is doing nothing to resolve this so unfortunately I'll dump this Roku 4K now and move back to may Apple TV.  What a shame, love sthis device but it pink screens far too frequently now for me to tolerate this.  It's only a year and half old too.  What a waste and Roku will bleed customers because of it. 

[RokuKarla]

Hello @aggies86

I apologize for your experience here. I can understand how that may be frustrating.

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device the add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Does this clear up the issue you are seeing? Please keep us posted.

Regards,
Karla

[Rakita]

I don't think that Roku really cares. This is a long running problem and all we get are the standard flow chart questions. I have 26yrs as a computer/ electronics tech and I've been doing audio/video since I was 14. It's in their chip or their firmware. 

[aggies86]

Absolutely agree.  I've been in IT for 24 years and this most definitely a Roku problem.  Whenever you see something occuring consistently and recurring after attempted "fixes/resets/cabling replacements/etc" - you got a faulty system.  In the end... If it stays manageable I'll move it to a spare bedroom TV and put my trusty 4K Apple TV back in.  When you get a stream of standard troubleshooting questions over and over again despite all of the proof none of it works..."these are not the streaming devices you're looking for" as Obi-Wan Kenobi once said. 😉