Solving playback issues

[searchlight4759]

I enjoy watching my movies at 24hz refresh rate. I would like to set my Ultra LT to this permanently as my 4k TV can handle it but the only setting is Auto which switches back to 60hz when I return to the main menu which is 2160p 60hz.

I dislike the back and forth screen blackouts from 24 to 60 then 24hz while watching a movie.

There should be a permanent setting to prevent this either 60hz or 24hz not back and forth. I am using latest software 13.0.0

Any suggestions?

[RokuJharra-Q · Accepted solution]

Hi @searchlight4759,

Welcome to the Roku Community!

We'd like to help you with this issue; you can enable or turn off the auto-adjust display refresh rate setting from the Settings menu on your compatible Roku player. This setting will remain unchanged when your Roku player reboots or when the software updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Advanced Display settings
6. Select Auto-adjust display refresh rate and choose from the following
• Enabled – Your Roku player will automatically switch to the native format of the movie, video, or TV show when playback begins.
  • Note:
    • Due to your TV's video mode changes, the picture may flash to black when starting and stopping playback. These video mode changes may occur more often, with channels automatically playing video content when browsing the channel interface.
    • The auto-adjust display refresh rate setting is unavailable for content on some channels, such as Netflix or Hulu. When enabled, titles on these channels will output at the same refresh rate.
• Disabled – Your Roku player will output ALL content at 60fps.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Best regards,
Jharra

[MikeyRam08]

Doesn't work. Roku still shows everything at one frame rate, it's jittery as can be, really looks bad. I heard Apple TV doesn't have this problem.