Solving playback issues

[Nolaboy]

PBS app was working last night but won’t open now. Did the usual, removed and reloaded app, powered down everything and rebooted. No help.

[RokuEmmanuel-D]

Glad to have you join us here in the Roku Community, @Nolaboy!

Having to deal with playback issues with PBS can be quite frustrating and inconvenient and we completely understand what you're experiencing. No worries; we're here to help you sort things out. 

Firstly, we would like to request any additional information about the device that was affected by this problem, please see the details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

In the meantime, could you try checking for an update on the app, here's how:

1. Press Home on your Roku remote
2. Use the directional pad to select the channel or app that is not loading and press Star  to open the Settings menu
3. Select Check for Updates
4. Once the app or channel is finished updating, try opening it again.

We hope the steps helped, and if not, please get back to us with the device details. 

Thanks,
Emman

[ROkooFlix]

Here's a link to PBS Help - Knowledge Base Home 

PBS App Version 5.8 build 4 is the current version for PBS Roku App.  You can view the app version by selecting the PBS App then hitting the asterisk/star | * | key.

Check to make sure your PBS membership hasn't expired.  You may need to go through the PBS Passport activation again and request a new activation key code.

[Nolaboy]

After 4 days of not working the PBS app opened and asked me to register again and select my local pbs station. No clue what caused this problem.