Solving playback issues

[RokuJanadeeK]

Hi Community Users!

Welcome, and thank you for posting here at the Roku Community!

We understand you're having a problem with your OTA channels. We're glad to help. Kindly try to perform a system restart on your Roku device by going to Settings > System > Power (if this is not an option, kindly skip the step) > System Restart. After doing so, please try to re-scan the local channels; you can refer to this support article here for more information on scanning local channels. Also, updating the correct zip code information might help.

Alternatively, here's how you can access "over-the-air" broadcast television:

1. Connect the coaxial cable from your HDTV antenna to the "Ant/Cable In" connector on the back of your Roku TV.
2. Turn on your Roku TV, go to Home, and select Live TV. If Live TV is missing, you can add it by going to Settings > TV inputs > Live TV > Set up input.
3. Follow the instructions on the TV screen to complete the setup.

If the issue persists after performing all the provided troubleshooting steps above, please keep us posted so we can continue assisting.

Sincerest thanks,
Janadee

[Ironmanthomas]

If this issue has been resolved then what would be the proper steps to get all of the cable/antenna channels to show back up. I work for a telecommunication company and we are seeing lots of our member still experiencing this issue. I have to have our members go into settings and reset the network settings to get all the channels to show up. However, if we have them reconnect their Roku to the internet then the same issue comes back. I've had multiple members check for software updates but there are no software updates available. We've had several members try doing a channel scan and that does not fix the issue either. Please provide us with the proper protocol of getting this issue resolved.

[gvillegeo73]

I am experiencing the same problem. 95% of my over the air channels have returned. The ones that haven't show in the guide once I disconnnect internet/wifi. For some reason, the guide when connected to internet filters them out; in my area's case it's because these are low power stations that provide no guide data. Off internet, they show in the guide. This is another bug in Rokus newest software update. It's always something.

[leacha]

Wife awoke to watch her morning show on Live TV. Chanel gone. Others there, the one she wants, gone. Rescan. No channel. Reset to factory, rescan, no channel. Remove internet. Factory reset, rescan. Channel appears. Connect internet. Channel disappears. Remove internet, channel appears. Connect internet while the channel is playing, channel switches to the next one and the wanted one is gone. Remove internet, channel reappears.

If this happened with any other cannel we wouldn't notice. It has to be the one she watches. POS!

[Thomas900]

Did they say when we're going to get ours cable channel back

[RokuERey]

Greetings community users,

We believe that the OTA channel issue is now resolved. Kindly try to restart your TVs to see if you're still seeing the same issue.

If the problem persists, please keep us posted!

Thanks,

Rey

[JC55]

Thank you for addressing this issue. All channels, both streaming and antenna, are now back, displayed on my live TV channel list.

There is still an issue. The description is missing from the antenna channels. The only way to see the description is to actually choose to change to a particular channel, then click the middle "OK" button once on that channel

FYI: I left a quite scathing review earlier today. I now wish I could delete it.

Your prompt response is appreciated. 

Jim C

[leacha]

Working again on my setup!

Thanks!

[Sadie1]

Yes my ota channels are back!

thanks!

[rborder]

These steps did not work for me.   

I did fix my problem though.

I live in a zip code near Ogden Utah.  Most of my local channels originate in Salt Lake City- about 30 mi away.  I have a big antenna in the attic, and get fairly good reception.    What fixed my problem was changing my zip code to one in the middle of Salt Lake City.   

My Roku TV seems to be policing which local channels I am allowed to view.  It didn't think that my zip code should see the channels I am receiving.  The TV has no business doing this for OTA content.  If I put up a 100ft antenna and can receive, OTA, channels from Las Vegas, then the TV should display them.