Solving playback issues

[Mpolyviou]

Hi I'm having same issue.  While watching tv on any app the subtitles preferences keep popping up and just scrolling up and down. Also, as if I were to pause a show? The redline and white round circle keeps popping up and when i hit back arrow or the ok button it keeps doing it.  I've rebooted roku .  The little black square box model number 4200X  keeps flashing the red light instead of being stable.  I can hear flickering sounds when I go to an app or the home page.  My roku box in the bedroom works fine.  HELP!!! So frustrated.

Thank you for your time

pp

[RokuEuniceL]

Hi @Mpolyviou,

Greetings from the Roku Community!

We're glad to assist you with your problem with the subtitle preferences that keep popping up and just scrolling up and down on your Roku device. We'd like to know more about it so we can further assist you. Please provide the details below:

• When did the issue start?
• Can you send us a photo or video of the issue that you are experiencing?

In the meantime, please try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) to see if it will fix the issue.

We'll be waiting for your response.

Kind regards,

Eunice