Roku Community

KMc7 · ‎11-12-2021

Roku new feature screen on monitor. Won't respond to any remote control buttons. Frozen.

RokuDanny-R · ‎11-19-2021

Hi everyone,

Thanks for your patience regarding the screen freezing issue you are experiencing.

Please be aware that we have currently disabled this pop up on screen. We would recommend you to now unplug the power of your Roku device for a couple of minutes (regardless if you have already done this before) and then plug it back in again to see if you are still experiencing the issue.

Keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

Grundy · ‎11-12-2021

I have exactly the same problem. None of the remote buttons do anything.

DaveW7 · ‎11-12-2021

I have exactly the same problem

dotten · ‎11-12-2021

Same here. And the irony is amazing since the screen is stuck saying "Your device just got better."

Cabrini · ‎11-13-2021

introducing Roku screen is frozen and will not respond to remote control

Slkaret · ‎11-13-2021

How the **bleep** do I get rid of this message and start streaming again?

SCT · ‎11-13-2021

The remote became unpaired from the Roku device. Try unplugging the Roku device for 10 seconds and then plug it back in. If that does not work, remove the batteries from your remote. Then unplug the Roku device for 10 seconds. Plug it back in. Then put the batteries back in the remote. This worked for me.

AlanVet · ‎11-13-2021

Rebooting the ROKU worked . many thanks for your solution.

AlanVet · ‎11-13-2021

Power off your Roku for 10 seconds

Fussy64 · ‎11-13-2021

Having exactly the same problem. I’ve disconnected then reconnected the stick. I’ve removed and replaced batteries in remote. I’ve downloaded the remote app and connected it and nothing works. I have NO streaming and it’s ridiculous. Roku - fix this IMMEDIATELY.

Roku Community

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Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control