Solving playback issues

[Averno]

The same problem, the issue started at 1:30am EDT

I have restarted the device and it’s connected correctly to my network, but all channels show me the next message 

Update:  The message has disappeared, but many channels are still not working and only return to home

[RokuMary-F]

Hi @Averno,

Thanks for reporting this to the Roku Community. We'd like to check and try to help.

Can you please provide us with the following information:

-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-who is your internet service provider?
-Where are you currently located?

Once we have this information, we will be able to investigate further.


Best regards,
Mary