Hi @Dspidell,
Welcome to the Roku Community!
Thanks for reaching out, and we're sorry for the late response about this. It seems like you're already at the peak of resolving this, and I appreciate it.
Let's see if factory resetting your device helps. To proceed, we've got you covered with our support page here: How do I factory reset my Roku® streaming device?
Keep us posted on what you find out.
Thanks,
Rey
ERey.
Roku Community Moderator