Solving playback issues

[Dspidell]

I was watching one of my streaming services when everything froze up and then went black. Then I got a message on my tv saying I had no signal. I unplugged and restarted my Roku express 4+ and my router multiple times. I changed my HDMI cord. Once,  the Roku name showed up and bounced but then the no signal message came back. I checked the input with another device and it works fine. I’m not sure how long I have had my role device but it’s at least a year old. 

[RokuERey · Accepted solution]

Hi @Dspidell,

Welcome to the Roku Community!

Thanks for reaching out, and we're sorry for the late response about this. It seems like you're already at the peak of resolving this, and I appreciate it.

Let's see if factory resetting your device helps. To proceed, we've got you covered with our support page here: How do I factory reset my Roku® streaming device?

Keep us posted on what you find out.

Thanks,
Rey