Solving playback issues

[Katatawnic]

So this is weird.  I check daily to see if it's been fixed.  So far the OS has not been updated.

YouTube still won't play pre-recorded videos, but it WILL play live streams.  Nothing else, just live streams.  I don't get it, but that's what is happening.

Maybe this might help whoever is in charge of software development?  Has anyone looked into this at all yet?

[KatinVT]

So, all of us who bought expensive streambars are ignored and the streambars are useless? I still can't get more than 5 streaming services of 17 on my list. They aren't paying attention to their customers! This is pathetic. The inexpensive rokus work just fine (we have one), but the expensive ones don't. You'd think they would jump on this to fix it instead of telling us to "try this..." "try that..." which I've done and it doesn't work. I don't see the improvement anywhere. Can't we just go back to 13?

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue to us. Please be advised that this is still under investigation, and we would like to encourage everyone to provide the following details below to collect more samples to include in the investigation process.

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are anticipating your prompt response. 

All the best,
Emman

[Katatawnic]

@RokuEmmanuel-D 

To be fair, most of us have already done this, in this very forum thread, weeks ago.  We all have the same OS version and YouTube version.  It happened to all of us immediately following the OS update.

All they have to do is revert the OS to the previous working version, and then they can then focus on fixing this version while our devices still work as they should.

At this point, I do not believe that anyone is "investigating" anything.  I do not believe that they care about their paying customers.  I have no reason to believe it.

I would LOVE to be proven wrong.  Please, Roku, prove me wrong!

[PikeBishop]

Listen to your users, just offer a rollback to the OS

[PikeBishop]

Just tried Live Feeds also with the same results, works like it should

[jjess]

Same issue.....been watching this thread. Unreal that well over a month has passed since my stream bar updated(10/09), with NOTHING? No more Roku for so many, due to this poor response.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @jjess!

We apologize for the inconvenience that this may have caused you. We're here to help you out and investigate further. 

We'd like to include your device in the ongoing review of this matter and to be able to do that; it would be great if you could provide the following details below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Short Video or photo of the incident. 

We are looking forward to hearing from you soon. 

Sincerely,
Emman