Solving playback issues

[Jen_19]

Netflix start and stop features do not sync up.  If I start on an iPhone or iPad or even on another Roku device connected to the tv and then stop/pause a show or movie, it does not begin in the same place when I return.  Happened many time recently across all devices and tvs.  I thought maybe I was lazy with exiting the Netflix app, so I made sure to back out and close things out completely step by step.  This does not seem to make a difference.  Is this a Netflix issue or a Roku issue?

[RokuJohnB · Accepted solution]

Hi @Jen_19,

Thanks for raising this concern directly to us, and welcome to the Roku Community!

We understand you're having a problem with the Netflix channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please try the troubleshooting steps below.

• Remove the channel: By highlighting the channel tile, pressing the star button on your Roku remote, and selecting delete channel.
• Restart your Roku device: By pressing the home button on your Roku remote, selecting settings, system, power, and system restart. (If there was no power option, proceed to the next step.)
• Re-add the channel again: By pressing the home button on your Roku remote, scrolling down to search, entering the name of the channel, highlighting the channel, and selecting add the channel.

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We hope this helps. Please keep us posted if there's anything else that we can do to assist you.

All the best,
John