Solving playback issues

[RokuRiamie-D]

Hi @Pigonthestairs,

Welcome to the Roku Community!

Thank you for providing your Roku device details regarding your NetFlix channel issue. We have forwarded this to our Roku team for review.

We will update you once we have additional information about this, and appreciate your patience and cooperation as we work on this matter.

Cheers,
The Roku Community Team

[RokuRiamie-D]

Hi @Pigonthestairs,

Greetings from the Roku Community!

We would like an update on your issue with the Netflix channel, which is stuck at 24%. Are you still experiencing this problem? If so, please let us know.

We look forward to your update.

Cheers,
The Roku Community Team

[Houseofm3]

I've been experiencing this problem for months as well. Is there still no fix?!

[RokuEmmanuel-D]

Hey, @Houseofm3!

Thanks for letting us know your concerns. We're here to look into it further.

To get this sorted out quickly, could you share a bit more info with us?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Please keep us in the loop!

Roku Community Team

[bbeach]

Hello,

It seems like this has been an issue for a long time. @Roku you need to fix this or I want a full refund. Its been months and neither Roku or Netflix are willing to fix this issue where shows will not load, they get stuck loading at 20% or 24%.  And yes for the 1000th time I've reset everything I can reset, occasionally it fixes the issue, but then it gets stuck again. We shouldn't have to deal with this bs, get your integration teams working together. This is your whole business model.

[RokuRiamie-D]

Hey @bbeach,

We’ve coordinated with the Roku team. Please share more details to help us investigate the issue.

• Roku device model, serial number, device ID, and. (this can all be found in Settings > System > About)
• Tracker ID and OS version and build (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Keep us posted.

Thanks,
Roku Community Team

[bbeach]

Thank you!

Model: 65R6AX

Serial: X01300YJR56S

Device ID: SONY747JR56S

Tracker ID: 6S-114-873

OS: 14.5.4

Build: 5924-ET

Netflix version and build: 61.2222  1302011

[RokuRiamie-D]

@bbeach,

Thanks for providing the Roku device details.

We've forwarded this to the team and will update you soon. Thank you for understanding.

Cheers,
Roku Community Team

[RokuAustin]

Hi everyone,

Please check for a manual update by going to Home > Settings > System > Advanced System Settings > Update Now > Check. 

If you receive OS 14.5, try to stream Netflix again and see if the error persists. 

We believe this issue may be resolved in OS 14.5, but we need a few folks who have received this update to let us know. Not everyone will see OS 14.5 on their device. You can check your software version after performing a system update by navigating to Home > Settings > System > About.

Please let us know -

1. If you received OS 14.5
2. If you did receive OS 14.5 and tried to stream Netflix after the update, was the issue resolved?
3. If not, let us know your Device ID and OS version (under Home > Settings > System > About).

Thank you!