Solving playback issues

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ag5682
Newbie

Netflix is crashing/randomly closing

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I have checked for updates, I have cleared cache, uninstalled and Netlix is still randomly closing. I have excellent wifi and still checked the connection to make sure. #Netflix #crashing

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RokuJohnB
Community Moderator
Community Moderator

Re: Netflix is crashing/randomly closing

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Hi @ag5682,

Greetings from the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: Netflix Help Center

If there's anything else that we can do to assist you, please keep us posted.

Regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Netflix is crashing/randomly closing

Jump to solution

Hi @ag5682,

Greetings from the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: Netflix Help Center

If there's anything else that we can do to assist you, please keep us posted.

Regards,
John

John
Roku Community Moderator
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