Solving playback issues

[ag5682]

I have checked for updates, I have cleared cache, uninstalled and Netlix is still randomly closing. I have excellent wifi and still checked the connection to make sure. #Netflix #crashing

[RokuJohnB · Accepted solution]

Hi @ag5682,

Greetings from the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: Netflix Help Center

If there's anything else that we can do to assist you, please keep us posted.

Regards,
John