Solving playback issues

[Wallyjazz]

I'm also having the same issues as well frozen screen and distorted picture 

[RokuEuniceL · Accepted solution]

Hi @Wallyjazz,

Greetings from the Roku Community! 

We're glad to help you with your streaming problem on your Roku Streambar. However, we'd like to know more about it so we can better assist you. Please provide us with more details.

• When did the issue occur?
• Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
• Are you getting any error messages or error codes when trying to play content?
• Can you please send us a photo of the running issue as a reference?

Also, if this is a multiple-playback issue, you can visit our support page for additional troubleshooting. How to resolve a channel playback issue - Roku Support

We'll be waiting for your response.

Kind regards,
Eunice