Solving playback issues

[mario19095]

Model: 65R6A5R

Hardware ID: GB52X

Serial Number: X01300EDFH8Y

Software: 13.0.0 build 24062-ET

Device ID: S0NY739DFH8Y

Netflix Version 6.1 build 130096047

have followed all instructions from Roku moderators (deleting app, system restart, reinstall, update app,...) s netflix continues to not stream.  

any new thoughts from others?

[RokuJharra-Q]

Thank you for posting in the Roku Community, @mario19095!

We appreciate the effort to resolve this Netflix issue and are here to help you further.

Before we move forward, could you please clarify if the issue is occurring on only one channel? Have there been any recent updates that may have caused this issue? Are you receiving any error messages? When did the problem begin?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra