Solving playback issues

[thissux77]

Exactly my problem, what's the cure? Either Netflix or Roku has to go.

[thissux77]

With so many people having this problem, what is Roku doing??? I'm about done with these clowns.

[RokuTakashi]

Hi, @thissux77 

Thank you for your post in the Roku Community.

We appreciate you bringing the Netflix issue to our attention, and we are here to help. Troubleshooting is a standard procedure for resolving app-related issues. We recommend following the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the troubleshooting steps, we kindly ask that you provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you with updates on what you find out.

Best wishes,
Kash