Solving playback issues

[LiLi23]

I did the reset and my screen is still black. How do I get it back? 

[RokuTakashi]

Hi, @LiLi23 

Welcome to the Roku Community.

Thanks for raising your concern with us, and we're here to help. We'd like to gather more details for us to understand the issue better, and provide the best resolution to resolve the issue.

• What specific Roku device you are having issues with?
• When did you first encounter the issue?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?
• Photo or a video referring to the issue.

With more information regarding the issue aside from the details we have asked, our team will be able to provide the best possible resolution.

Best wishes,
Kash